Help & Support
Get help with your IBEED Smart Drawing Robot
Get Recovery Code
Enter your device serial number (SN) to get your 8-digit recovery code
Please wait while we verify your serial number
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FAQ
How do I recover a forgotten PIN?
Visit our PIN recovery section above, enter your device serial number (SN) and email address, and get an 8-digit recovery code sent to your email. Use this code on your device to reset your PIN.
What if the device won't turn on?
First, ensure the device is fully charged (3-4 hours). If it still won't turn on, use a thin pin (for example, a paperclip) to press the RESET button next to the USB-C port.
What paper sizes are supported?
We recommend A4 (210×297mm) or A5 (148×210mm) paper. Paper thickness should be between 70-120g/m².
Can I use the device offline?
Some features work offline, such as downloaded templates. However, AI creation and cloud sync require an internet connection.
How do I contact support?
Email us at support@konawai.com. Our support team responds within 24 hours.